Hi Chris, thanks so much for responding. It’s amazing what terrible listeners we are. Anything we can do to improve the quality (and check the fidelity) of what we heard goes a long way to strengthening the connection between people. Then we have the chance to learn just as much (and maybe more) when we got it wrong. That teaches us something about the other person, but also something about ourselves. Thanks so much for contributing to my story!

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NYT Bestselling Author, Keynote Speaker, Ph.D. Organizational Psychology, Conflict Doctor

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